Store We’ve extended our returns period to 60 days.


Welcome to our store FAQ page! Here you'll find answers to common questions about shopping on our website. If you have any other inquiries, please feel free to contact our customer support team.


1. How can I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping address, select a payment method, and confirm your order.

2. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment methods. You can select your preferred payment option during checkout.

3. Is it safe to use my credit/debit card on your website?
Yes, we take security very seriously. Our website uses SSL encryption to protect your personal information during the checkout process. Your payment details are securely processed through trusted payment gateways.

4. How can I track my order?
Once your order is shipped, we will send you a tracking number via email or SMS. You can use this tracking number to monitor the delivery status of your package on our shipping partner's website.

5. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item(s) within 30 days for a full refund or exchange. Please refer to our Returns & Refunds page for detailed instructions.

6. How do I cancel an order?
If you wish to cancel your order, please contact our customer support team as soon as possible. We can assist you in canceling the order if it has not yet been processed for shipping.

7. Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping costs and delivery times may vary depending on your location. You can enter your address during checkout to see shipping options and costs.

8. How can I contact customer support?
You can reach our customer support team via email at []( or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.

9. Do you offer gift cards?
Yes, we offer gift cards that can be purchased online and sent directly to the recipient via email. Gift cards are available in various denominations and can be used to make purchases on our website.

10. Are your products authentic?
Yes, we guarantee the authenticity of all products sold on our website. We source our inventory directly from reputable suppliers and authorized distributors.


We hope these FAQs have addressed your questions. If you need further assistance, don't hesitate to reach out to us. Your satisfaction is our priority! Happy shopping!

              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...